Privacy Policy
Privacy Policy
Ron Adventure (“Ron Adventure,” “we,” “us,” or “our”) is committed to safeguarding the privacy of everyone who visits our website, interacts with our social media channels, or books our safari services. This Privacy Policy explains how we collect, use, store, and share personal data, and the rights you have regarding that data.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide
- Booking & Inquiry Details: Name, email address, phone number, country of residence, passport information (for park permits or visas), travel dates, group size, and special requests.
- Payment Information: Credit/debit card details or bank transfer information (processed through secure third-party payment processors; we do not store card numbers).
- Communications: Messages sent via email, contact forms, WhatsApp, or social media.
b. Information We Collect Automatically
- Device & Usage Data: IP address, browser type, operating system, time zone, referring/exit pages, and pages viewed on our website.
- Cookies & Similar Technologies: To remember preferences, enable certain features, and analyze traffic patterns.
c. Information from Third Parties
- If you book through an online travel agency or partner (e.g., SafariBookings, TripAdvisor), we may receive booking details from them according to their privacy policies.
2. How We Use Your Information
We process your personal information to:
- Deliver Services: Confirm bookings, arrange park permits, coordinate transport and accommodation, and provide customer support.
- Communicate: Respond to inquiries, send trip confirmations, provide updates, and share important travel notices.
- Marketing (Optional): Send newsletters or promotional offers if you opt in. You can unsubscribe at any time.
- Improve Services: Analyze site traffic, user behavior, and feedback to enhance our website and safari packages.
- Legal & Regulatory Compliance: Fulfill tax, accounting, and legal obligations.
3. Legal Bases for Processing (for EU/EEA Visitors)
If you are located in the European Economic Area, we process your data under one or more of the following bases:
- Contract Performance – to provide the safari services you request.
- Legitimate Interests – such as improving services and preventing fraud.
- Consent – when you subscribe to marketing communications.
4. Sharing & Disclosure
We do not sell or rent personal data. We may share data only when necessary:
- Service Providers & Partners: Lodges, airlines, payment processors, or guides who need information to fulfill your booking.
- Legal Obligations: Government authorities or park management when required for permits or law enforcement.
- Business Transfers: If Ron Adventure is merged or acquired, personal data may be transferred to the new owner under the same privacy safeguards.
5. Cookies and Tracking Technologies
- Essential Cookies: Enable core website functionality.
- Analytics Cookies: Help us understand website performance and improve usability.
- Advertising Cookies: Used only if you consent to targeted ads (currently we do not run third-party advertising but may in the future).
You can control cookie settings in your browser or through our on-site cookie banner.
6. Data Security
We implement reasonable technical and organizational measures, including encrypted connections (HTTPS), restricted access, and secure backups. While we strive to protect your information, no electronic transmission or storage method is completely secure.
7. International Data Transfers
Your personal data may be stored and processed in Tanzania or other countries where our partners operate. We ensure appropriate safeguards for international transfers as required by law.
8. Data Retention
- Booking and transaction records are kept as long as needed for accounting and legal obligations (typically 7 years).
- Marketing data is kept until you withdraw consent.
- We regularly review and securely delete data that is no longer necessary.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete personal information we hold about you.
- Object to or restrict certain processing activities.
- Request data portability.
- Withdraw consent for marketing communications.
- File a complaint with your local data protection authority.
To exercise these rights, contact us using the details below. We will respond within the time limits required by law.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, social networks). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Significant changes may also be communicated via email if appropriate.
13. Contact Us
For questions or requests about your personal data, please reach out:
Ron Adventure
Arusha, Tanzania
Email:Info@ronadventure.com
Phone/WhatsApp: +255 753 446 344